Last updated November 1, 2026
What the MyCadre platform and the Cadre Discord bot collect, how it is used, and the choices you have. Short version: we use your data to run your cadre, and nothing else.
Account data: your name, email, and team membership, used to sign you in and route you to your workspace. We store only a salted hash of your password, never the password itself.
Workspace data: the content your team creates in MyCadre (chat messages, photos and voice memos, onboarding progress, recognition, pipeline and lead records, contests, and settings).
Discord data: when the Cadre bot is in a server, we store the server (guild) id, the channels we post to, and lightweight member records (a Discord display name and id) needed to power welcomes, recognition, and the leaderboard. To turn a training flyer into a training, and to react to wins when a team turns that on, the bot reads new messages as they're posted in the channels it can see. We don't store the text of those messages. From a flyer, we keep the image and the training details we read from it.
Billing data: handled by Stripe. We store a customer reference and subscription status, never full card numbers.
We use your data only to operate MyCadre for you: to run your workspace, post to your Discord, send onboarding nudges, process billing, and provide support. That's the whole list.
We don't sell your data. We don't share one tenant's data with another. We don't use your data to train AI models across customers. Optional AI features (such as Lantern) send only the minimal context needed to generate a suggestion, and only when you have that feature enabled.
If you give us your phone number through one of our forms, you're consenting to be contacted by phone call and text message (SMS) about your inquiry. Message frequency may vary. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in and consent data are never shared with any third party for marketing. You can opt out of texts at any time by replying STOP.
If you're a member of a team that uses MyCadre and you opt in to MyCadre account and team notifications (the box next to your phone number in Settings on the web, or in Edit profile in the MyCadre app), we keep your mobile number and a record of your consent: when you agreed, and where. A team owner or admin entering your number never counts as your consent.
We use your mobile number only to deliver this program (a heads-up when you're added to another team, reminders for trainings you're going to, sign-in and account help, and a heads-up when a teammate or your trainer messages you) and to support you. Never for marketing.
We don't sell, rent or share mobile numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all sharing described in this policy and are never shared with any third party; the only outside party that handles your number for this program is the text message provider that delivers our messages for us.
Reply STOP to any of our texts, or uncheck the box, and we stop texting you and clear your consent. Reply HELP for help, or email support@mycadre.ai. The full program terms are in our Terms of Service, and how members opt in is at mycadre.ai/sms.
If your team connects Zoom to MyCadre (an owner or admin connects the team's account, or a host connects their own), we use Zoom's read-only permissions to record who attended your team's trainings.
What we read: for Zoom meetings linked to a training on your team's MyCadre schedule, the meeting's participant list (each participant's name, email, and join and leave times). When an account connects, we also read its Zoom user id, account id, email, and plan, to confirm it's a paid Zoom plan.
What we store: attendance records (the team member, the training, and how long they attended) and, for participants we can't match to a team member, their Zoom display name and email, so a team admin can identify them. Zoom sign-in tokens are encrypted (AES-256-GCM, with a separate key for each team) before we store them.
What we never do: read recordings, chat, or meeting content, or create, change, or delete anything in your Zoom account. We don't sell Zoom data, share it with other teams, or use it for advertising.
Removing access: disconnect Zoom in MyCadre (HQ, Integrations, Zoom, or Settings, Zoom for a host's own), or remove the MyCadre app from your Zoom account, and we delete the stored Zoom tokens right away. Attendance already recorded stays with your team's workspace, and you can ask us to export or delete it at any time.
Each team is isolated at the database level with Postgres row-level security, so one tenant can't read another's data. Integration credentials you connect are encrypted per tenant. Traffic is encrypted in transit (TLS) and data is encrypted at rest. See the Security page for more.
We rely on a small set of trusted providers for the infrastructure behind MyCadre: hosting and database, billing, transactional email and text messages, and the Discord bot platform. They process data on our behalf, under their own terms, and only to provide their part of the service. If you choose to sign in with Google, Google handles that step.
We keep your data for as long as your workspace is active. You can request an export or deletion of your data at any time. Removing the Cadre bot from a Discord server stops further collection from that server, and disconnecting Zoom (or removing the MyCadre app from Zoom) deletes the stored Zoom tokens. To exercise any of these, contact us.
MyCadre is operated by MyCadre, LLC. Questions about privacy, or a request about your data, can be sent to support@mycadre.ai and we'll respond.
Questions? Email support@mycadre.ai.